Author: Dennis Bourn

Operation Firewall: Covert Tactics for MSP Network Protection

The Briefing Room Good morning, agents. Q here from the technical division. Today, we’ll be discussing network security protection measures for your clients. Yes, I’m aware you’ve likely heard some version of this speech before, but considering the rather alarming 43% increase in MSP-targeted breaches last quarter, I thought it prudent to revisit the subject. […]

20 Best AI automation tools for MSPs: Comparison and selection guide 

AI-powered automation transforms how MSPs deliver services, monitor systems, and support clients. These tools help MSPs reduce operational costs while improving service quality and decision-making capabilities.  From automated client support to streamlined system monitoring, AI tools enhance MSP efficiency across numerous operational areas. With countless options available, selecting the right solution for your specific MSP […]

What can you automate with n8n? 10 workflow ideas for MSPs 

MSPs face numerous repetitive tasks across client systems that consume valuable technician time. Q Labs recognizes how automation platforms like n8n can transform these mundane operations into efficient, consistent workflows.  Your MSP operations become increasingly complex as you add clients and endpoints. Automation helps manage these repetitive tasks without increasing headcount. n8n provides a flexible […]

What is n8n? How MSPs Can Leverage This Workflow Automation Tool 

Many MSPs spend countless hours on repetitive tasks across different platforms and services. Q Labs understands this challenge and wants to introduce you to n8n, a workflow automation tool that could dramatically reduce your manual workload.  Understanding n8n for MSP Operations  n8n (which you can pronounce as “en-eight-en” or “nodemation”) functions as an automation tool […]

What is no-code automation? Benefits, tools, and MSP use cases 

MSPs face countless repetitive tasks across client systems. Traditionally, automation required extensive coding knowledge and dedicated IT resources. Today, no-code automation tools eliminate these barriers, allowing MSPs to automate critical processes without writing a single line of code.  At Q Labs, we help MSPs transform operations through smart automation. This article explores everything you need […]

Optimizing Datto RMM Patch Management for Client Infrastructure

MSPs searching for a comprehensive patch management solution should consider Datto RMM Patch Management for their client environments. Q Labs presents this technical assessment of Datto’s patch capabilities for service providers managing multiple client networks. This field guide explains what Datto RMM Patch Management offers MSPs, how it functions, the deployment process, advantages for service […]

Scale Your MSP: The 5 Critical SOPs You Need Right Now 

Introduction: From Reactive to Strategic  Attention, MSP operatives! If you’re managing more endpoints than Bond has gadgets, and your techs are drowning in a sea of tickets, this intelligence briefing is for you.  The difference between struggling MSPs and thriving ones often comes down to one thing: standardized procedures that transform chaos into clockwork operations. […]

Connecting N8N to Autotask PSA API: A Comprehensive Guide 

This knowledge base article provides step-by-step instructions on setting up an integration between N8N and Autotask PSA. You’ll learn how to create API credentials in Autotask, test them using PowerShell, and implement common automation workflows in N8N.  Creating API Credentials in Autotask  To access the Autotask PSA API, you’ll need to create API credentials:  Testing […]