My love affair with the world of MSPs dates back to 2007 when I became the proud owner of one. What truly captivated my heart was the mesmerizing dance of automation, choreographed by the ingenious Remote Monitoring and Management (RMM) systems. If you ask me, I genuinely believe that any task performed more than twice is a candidate for the coveted realm of automation.

My devotion to streamlined processes is often affectionately referred to as ‘Weaponizing my OCD’ by those who know me. I wholeheartedly believe that every machine should proudly sport a ‘patched up to current’ badge, with all software patches securely nestled in place. The entire software stack should be impeccably installed, without a single miss. And through the magical wand of automation, I have mastered the art of delivering this order, consistently and effortlessly.

But, there’s more to the puzzle. Standard Operating Procedures (SOPs) are the secret sauce that adds the finishing touch to our masterpiece. Without SOPs, your technicians are left trying to remember a million little details, which is a recipe for chaos. SOPs are the guidebook that ensures your company delivers quality service to your cherished customers. The best part? These SOPs are adaptable and improvable. Instead of trying to remember every piece to install for Client A, your technicians can deliver consistant quality results, while thinking on ways to improve and add more customer service to the process.

As my MSP journey progressed, I found myself transitioning from the frantic days of ‘putting out fires’ to the serene realm of ‘Orderly, Complete, and Consistent’ service delivery. And you know what? The more I delved into this world of order, the happier I became. It was then that the idea of Q Labs was born. Q Labs aspires to be the fortress that shields your technicians from the relentless fires of urgent work, enabling them to devote their energy to important work of enhancing your clients’ technological infrastructure.

In my journey, I’ve spent over a decade of using Kaseya’s VSA, but I decided to transition to DattoRMM. This change led me to a fascinating crossroads where I had to port a decade’s worth of automation to the versatile realm of PowerShell. Why, you ask? Because PowerShell is the universal language of choice for scripting in the MSP universe. It’s already nestled in every Windows endpoint, making it the ideal choice. Plus, it’s supported by every RMM system out there, ensuring that your investment in automation doesn’t lock you into a single RMM vendor.

So, join us on this exhilarating journey at Q Labs as we bring order to the chaos and empower your MSP to soar to new heights. Together, we’ll make Centralized Services for MSPs an art, a science, and a passion. Welcome to the future!”