MSP Automation Survey

MSP Automation Needs Assessment Survey

Help us understand which automation challenges are impacting your MSP operations the most. This 5-minute survey will help Q Labs prioritize development of practical automation solutions that solve real MSP problems.

Full Name *

Email *

Company *

How many endpoints does your MSP currently manage? *

Which RMM does your company use *

How many full-time technicians work at your MSP? *

How would you rate your current automation level? *

Which processes have you successfully automated? (Select all that apply) *

Patch management

User account creation/management

Workstation deployment

Security monitoring and alerts

Client reporting

Internal metrics/scorecard collection

Backup monitoring

What's preventing you from automating more processes? (Select top 3) *

Lack of time to implement

Don't know where to start

Tools don't integrate well together

Too expensive/no budget

Staff lacks technical skills

Tried before but failed

Client environments too varied

Team resistance to change

Are you currently paying for any automation tools/services? *

Yes, and getting good value

Yes, but not seeing expected results

Yes, but too expensive for the value

No, doing everything with existing tools

No, but actively looking for solutions

Which manual process consumes the MOST technician time at your MSP? *

Internal scorecard/metrics data collection

User onboarding and offboarding tasks

Security compliance and monitoring

Client reporting and documentation

Workstation setup and deployment

Ticket management and follow-up

Approximately how many hours per week does your team spend on your biggest manual process? *

1-5 hours

6-15 hours

16-30 hours

31-50 hours

50+ hours

What's the most frustrating aspect of this manual process? *

If you could automate ONE thing tomorrow that would have the biggest impact, what would it be? *

What's your monthly budget for automation tools and services? *

Under $500

$500-$1,500

$1,500-$3,000

$3,000-$5,000

Over $5,000

No defined budget

Have you hired dedicated automation resources? *

Yes, full-time employee

Yes, part-time contractor

Yes, consulting services

No, but considering it

No, handling internally

No, can't justify the cost

What would convince you to invest in MSP automation? (Select top 3) *

Clear ROI calculations

Free trial period

Success stories from similar MSPs

Step-by-step implementation support

Works with existing tools

No long-term contracts

Ongoing training included

Cost less than current manual process

What's your preferred approach to automation implementation? *

DIY with documentation and support

Consultant implements, we maintain

Fully managed automation service

Hybrid approach (some DIY, some managed)

Not sure - need guidance

Are you interested in offering automation services to your clients? *

Already doing this successfully

Interested but don't know how to start

Tried but didn't work out

Not interested - focus on internal only

Considering it for the future

Which automation area would benefit your MSP most? *

Internal process automation (scorecards, metrics, reporting)

Security automation (compliance, monitoring, incident response)

User lifecycle automation (onboarding, offboarding, access management)

Client-facing automation services (revenue opportunity)

What's your biggest concern about implementing more automation? *

Breaking existing processes

Staff not adopting new tools

Cost vs. benefit unclear

Technical complexity

Time required to implement

Integration with current systems

Would you like to receive the survey results and automation insights? *

Yes, send me the full results

Yes, but only key findings

No, just wanted to help with research

Are you interested in early access to Q Labs automation solutions based on this research? *

Yes, sign me up for beta access

Maybe, send me more information first

No, but keep me updated on general releases

No, not interested

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Attention MSP Operatives!

Help us understand what’s really eating up your team’s time. We’re conducting field research to identify the automation challenges that are actually impacting your operations – not just the theoretical ones.

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