New Resource Alert: Stolen/Missing Laptop Response SOP Now Available

Good news, operatives! We’ve just deployed a new field resource to your arsenal.

The Missing Laptop Protocol You’ve Been Waiting For

We all know the scenario: a client calls in a panic because a laptop has gone missing, possibly stolen. Without the right protocols, this situation creates confusion, security risks, and makes your MSP look reactive rather than prepared.

That stops today.

Introducing the Stolen/Missing Laptop Response SOP

We’ve just added our comprehensive Stolen/Missing Laptop Response SOP to your Cleared Access resources. This isn’t a theoretical exercise or a vague checklist—it’s a complete, ready-to-deploy protocol based on real-world MSP operations.

Download it here!

What Makes This SOP Different

This SOP stands out because of its tiered maturity approach:

Level 1: Basic Response Protocol – For teams just implementing their first SOPs, with clear ticketing templates and straightforward response steps.

Level 2: Enhanced Response Protocol – More comprehensive communication templates and structured workflows for teams looking to improve existing processes.

Level 3: Enterprise-Grade Response Protocol – The gold standard for MSPs serving security-conscious clients, featuring advanced incident management, risk assessment frameworks, and executive briefing templates.

Inside Your New SOP Package

✅ The complete Stolen/Missing Laptop Response SOP with all three maturity levels
✅ The full-resolution Device Security Incident Flowchart
✅ Editable templates for all communication examples
✅ Implementation checklists to get started immediately

Implementation Recommendations

Review the SOP in your next team meeting
Select the appropriate maturity level for your MSP
Run a tabletop exercise to familiarize your team with the protocol
Add the communication templates to your PSA system

Your Feedback Shapes Future Resources

This SOP was developed based on feedback from members like you. After implementing it in your operations, please share your experience. What worked well? What could be improved? Your input directly influences our future resources.