Remember last New Year’s Eve? Between the champagne and the countdowns, you probably made the same resolution many MSP owners did: “This year, we’ll get more organized.” (Right after “go to the gym more often” and right before “learn a new language.”)
Well, here’s the thing about MSP resolutions – unlike that dusty gym membership, these can actually transform your business. Let’s talk about New Year’s resolutions that don’t just sound good after a few glasses of champagne but actually deliver ROI.
Before we dive into what you should do in 2025, let’s have an honest moment about what’s probably happening in your MSP right now:
Sound familiar? Don’t worry – we’ve all been there. But 2025 is where that changes.
Let’s start with the foundation. Every time your technicians perform the same task differently, you’re essentially throwing money into a very inefficient fire. Here’s your first achievable goal:
The Goal: Standardize and automate your most common tasks The Reality: A typical 500-endpoint MSP saves 280+ hours monthly through basic automation The ROI: At $50/hour, that’s $14,000 monthly back in your pocket
Remember those infomercials about rotisserie ovens? That’s how your Windows updates should work:
The Goal: Fully automated patch management The Reality: 30 minutes per device → 5 minutes oversight for 100 devices The ROI: Your technicians actually getting to use their PTO days
Your RMM should be more than just an expensive way to remote into computers:
The Goal: Automated monitoring and maintenance routines The Reality: – 75% reduction in setup time – 90% decrease in setup-related tickets – 40% increase in client satisfaction
No more “ask Bob, he knows how to do it” scenarios:
The Goal: Standardized SOPs for everything The Reality: – Consistent service delivery – Faster technician onboarding – Scalable operations – Bob can actually take a vacation
Stop having your expensive technical talent doing repetitive tasks:
The Goal: Automate the routine, elevate the strategic The Reality: – Technicians handling 40% more endpoints – Higher job satisfaction – Lower turnover – More time for high-value projects
Unlike that salad you’re planning to eat every day, these resolutions are actually achievable. Here’s how:
Imagine ending 2025 with: – Fully automated routine tasks – Standardized processes for everything – Happy technicians doing meaningful work – Impressive profit margins – Clients who rave about your service – A business that runs like clockwork
Don’t let another year go by saying “we’ll get to that eventually.” Eventually is now. Your competitors are already automating. Your technicians are already dreaming of doing more meaningful work. Your profit margins are already waiting to improve.
Make 2025 the year you transform your MSP from a firefighting unit into a well-oiled machine. Because unlike that gym membership or that language learning app, this is one New Year’s resolution that pays for itself.
From all of us at Q Labs, here’s to your most efficient, profitable, and automated year yet!
P.S. – If you’re reading this while manually updating Windows, let’s make that your last manual task of 2024. We’re here to help make your New Year’s automation dreams come true.