Self-Assessment Tool for MSPs

Welcome to Q Labs’ RMM Operational Maturity Level (OML) Assessment. This tool is designed to evaluate your MSP’s maturity specifically in the realm of Remote Monitoring and Management (RMM) usage and automation. While a high score in RMM usage is a crucial component of overall operational maturity, it’s important to note that this assessment focuses solely on this aspect. True operational maturity encompasses various other factors such as business processes, service delivery, customer experience, and strategic planning. Our goal with this targeted assessment is to help you identify areas for improvement in your RMM practices, which can significantly impact your overall efficiency and service quality. Use these insights as a starting point for enhancing your MSP’s operations, keeping in mind that it’s one piece of the larger OML puzzle.

Instructions: Rate your MSP’s practices on a scale of 1-5 for each question, where 1 is “Strongly Disagree” and 5 is “Strongly Agree”.

  1. Our RMM tool is used for more than just remote access and basic monitoring.
  2. We have automated the majority of our routine tasks and processes.
  3. Our technicians rarely need to manually intervene in common, repeatable processes.
  4. We have standardized and documented processes for most client scenarios.
  5. Our RMM automation triggers proactive actions without technician initiation.
  6. We regularly review and optimize our automation scripts and workflows.
  7. We use data from our RMM tool to make strategic decisions about our services.
  8. Our client onboarding process is largely automated through our RMM tool.
  9. We have integrated our RMM tool with other key systems (PSA, documentation, etc.).
  10. We can quickly deploy new tools or updates across our client base without manual intervention.

Scoring:

RMM-Focused 5-Level OML Framework

Level 1: Reactive Characteristics:

Level 2: Efficient Characteristics:

Level 3: Proactive Characteristics:

Level 4: Aligned Characteristics:

Level 5: Strategic Characteristics:

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