Having an on-call procedure can provide numerous benefits to a Managed Service Provider (MSP). An on-call procedure involves a series of steps and procedures to be followed when an incident occurs outside of regular business hours, including the identification, containment, eradication, and recovery of the incident, as well as the documentation and analysis of the incident to prevent future occurrences. By having a procedure in place, the MSP can ensure that incidents are handled in a professional and timely manner, even outside of regular business hours, minimizing the impact on their operations and their clients.

In addition, an on-call procedure can help the MSP to demonstrate their commitment to their clients and their professionalism. By having a clear and organized process in place for responding to incidents outside of regular business hours, the MSP can provide their clients with confidence that their systems and services are being managed effectively, and that the MSP is taking steps to ensure their availability and reliability. This can help to build trust and confidence in the MSP’s services, and can be a key factor in retaining clients and attracting new business.