Ah, the art of illusion. The best magic tricks are the ones where the audience never sees the complicated machinery behind the curtain. They just witness the seemingly effortless result. Sound familiar? If you’re running an MSP, it should. Because that’s exactly what good RMM automation does – it makes complex technical operations appear seamless and effortless to your clients.
Today, we’re pulling back the curtain (just a bit, mind you – we can’t reveal all our secrets) to show you how RMM automation turns your MSP into a well-oiled machine that appears to run on pure magic.
Remember the old days of MSP operations? Technicians frantically clicking through setups, juggling multiple remote sessions, and performing the same tasks over and over like some sort of technical Groundhog Day? Well, if you’re still living in those days, please accept my condolences – and keep reading.
Modern RMM automation is like having an invisible army of highly efficient technicians working 24/7. They never get tired, never forget steps, and never need to be reminded to document their work. (Though they do occasionally need updates, but nobody’s perfect.)
Let’s peek behind the scenes at what this invisible workforce can do:
Your RMM tool should be doing more than just giving you remote access. It should be actively managing devices like a helicopter parent with excellent organizational skills. Automatic monitoring, proactive maintenance, and standardized configurations aren’t just nice-to-haves – they’re the difference between running an MSP and having an MSP run you.
Gone are the days of manually installing software like it’s 1999. Modern automation handles software deployment faster than you can say “next, next, finish.” And unlike that one tech who always forgets to check the “don’t install the bundled toolbar” option, automation never makes rookie mistakes.
If your maintenance routines still involve manual checklists and calendar reminders, you’re doing it wrong. Automated maintenance is like having a cleaning service that tidies up while you sleep – except instead of dusting furniture, it’s clearing temp files and updating software.
Let’s look at some automation illusions that’ll make your clients think you’ve got a small army of ninjas working behind the scenes.
The Illusion: A new employee starts at your client’s office. By the time they sit down at their desk, their computer is fully configured, loaded with all necessary software, and ready to go.
Behind the Scenes: Your RMM automation has: – Detected the new device – Applied standard configurations – Installed required software – Set up security policies – Documented everything
All while you were enjoying your morning coffee.
The Illusion: You call a client to tell them you’ve resolved an issue before they even knew they had one.
Behind the Scenes: Automated monitoring detected early warning signs, triggered a fix, and logged the resolution. Your client thinks you’re psychic, but really, you just have good automation.
The Illusion: Your MSP seems to handle an impossibly large number of devices with a surprisingly small team.
Behind the Scenes: Automation handles routine tasks, freeing your team to focus on complex issues and strategic projects. It’s not about working harder – it’s about working smarter.
Ready to become the David Copperfield of MSP automation? Here’s how to start:
Begin with simple, repetitive tasks. Think of it like learning magic – you don’t start with sawing someone in half. Start with the equivalent of card tricks: – Automated disk cleanup – Standard software installation – Basic system monitoring
Once you’ve mastered the basics, start combining your tricks into more complex routines: – Multi-stage device setup processes – Integrated monitoring and response systems – Automated reporting and documentation
The best magicians don’t just perform – they build anticipation and deliver results: – Track time saved through automation – Monitor consistency improvements – Document reduction in routine issues – Calculate ROI of automation efforts
Remember, the goal isn’t to completely eliminate the human element – it’s to make your human elements more effective. Good automation should be like a well-trained butler – invisible but indispensable.
Here’s your automation checklist:
– ✓ Identify repetitive tasks that eat up tech time
– ✓ Create standardized processes for common operations
– ✓ Implement automated monitoring and responses
– ✓ Document everything (let automation handle this too)
– ✓ Regular review and refinement of automated processes
The true magic of MSP automation isn’t in making work disappear – it’s in making your service appear effortless. When done right, your clients don’t see the complex choreography of scripts and monitoring behind the scenes. They just see results.
Think of it this way: Nobody wants to see how the magician arranged the mirrors in their illusion. They want to be amazed by the performance. Your RMM automation should work the same way – invisible to the client, but invaluable to your operations.
And remember, like any good magic trick, automation gets better with practice and refinement. Start small, build up your repertoire, and before you know it, you’ll be performing technical miracles that would make Houdini jealous.
Just don’t expect us to reveal all our secrets in one blog post. For that, you’ll need to join our upcoming webinar: “Automation Alchemy: Turning Repetitive Tasks into MSP Gold.” Stay tuned for more updates!
Now if you’ll excuse me, I have some automation scripts to tend to. These rabbits won’t pull themselves out of hats, you know.