Author: Dennis Bourn

The PowerShell Migration Manifesto: Breaking Free from RMM Lock-in

Attention, MSP operatives! Today we’re tackling a subject that’s probably keeping more of you awake at night than you’d care to admit: RMM vendor lock-in and the great script migration saga. The Great Migration Dilemma Picture this: You’ve spent years crafting the perfect automation scripts in your RMM platform. They’re beautiful. They’re efficient. They’re like […]

Modernizing Hardware Token Workflows: A Tale of Zero Trust and USB Sharing

Attention, MSP operatives! Today we’re tackling a peculiar challenge in our modern cloud-first world: those stubbornly physical hardware security tokens that refuse to join us in the 21st century. The Mission Brief Picture this scenario: You have a critical workflow that requires a hardware security token. You know the type – those small USB devices […]

The MSP Standardization Playbook: Making Your RMM Work Smarter, Not Harder

Ah, the joys of a rapidly growing MSP. One day you’re carefully organizing every aspect of your RMM, and the next you’re drowning in a sea of device groups named “New Group (1)” and scripts titled “test_final_FINAL_v2_USE_THIS_ONE.” If your RMM looks like it was organized by a caffeinated squirrel with a keyboard, you’re not alone. […]

The Invisible Tech: How Automation Makes Your MSP Look Like Magic

Ah, the art of illusion. The best magic tricks are the ones where the audience never sees the complicated machinery behind the curtain. They just witness the seemingly effortless result. Sound familiar? If you’re running an MSP, it should. Because that’s exactly what good RMM automation does – it makes complex technical operations appear seamless […]

Empowering Junior Techs: The Art of Delegation Without Domain Domination

Attention, MSP masterminds! Are you tired of keeping your junior technicians locked away in the Q Branch basement, far from anything resembling real responsibility? Fear not, for Q Labs has concocted a solution that would make even MI6 jealous. Today, we’re diving into the world of RMM and automation components, where junior techs can shine […]