Q Labs MSP AutomationAudit_RebootMessages
Audit_RDPandConsoleLogins
Enable_ Firewall all profiles
EnableDisable RDP on Workstation
Patch Management – DattoRMM
Patch management in DattoRMM can keep the operating systems on your managed Workstations and Servers up to date. This is likely one of the core tasks of your MSP, and something that often gets overlooked. A couple assumptions When designing your Patch Management Policies, there are a couple assumptions that you need to keep in […]
User and Workstation SOP Overview
The SOPs related to Users and Workstations cover specific parts of the journey from a new hire coming onboard at a client, to when they move on to another company and someone new is hired to pick up the workload. The journey looks like this. User Onboarding -> Workstation Deployment -> User Workstation Setup -> […]
User Onboarding
User Onboarding is the process of setting up the required accounts for a new user starting at a client. You will likely have a separate SOP per client. It includes creating the records in your documentation and associating the billing rules so the company is billing the correct amount to the client. Once a checklist […]
Introducing S.A.M. Stack Alignment Monitor
Through surveying field agents, we have found that cases keep popping up that require a different approach to ensuring the appropriate items are installed on a client-by-client basis. The goal of streamlining all clients to use the same stack isn’t always the best option and we are running into cases where it requires MORE work. […]