Standard Operating Procedures, how we get it right every time.
The SOPs related to Users and Workstations cover specific parts of the journey from a new hire coming onboard at a client, to when they move on to another company and someone new is hired to pick up the workload. The journey looks like this. User Onboarding -> Workstation Deployment -> User Workstation Setup -> […]
User Onboarding is the process of setting up the required accounts for a new user starting at a client. You will likely have a separate SOP per client. It includes creating the records in your documentation and associating the billing rules so the company is billing the correct amount to the client. Once a checklist […]
What to do if a clients Office365 Tenant was compromised. PWC has a nice and very through writeup. You can download it, along with some scripts to accomplish it directly from their GitHub. GitHub – PwC-IR/Business-Email-Compromise-Guide: The Business Email Compromise Guide sets out to describe 10 steps for performing a Business Email Compromise (BEC) investigation […]
Workstation setup is the process of preparing a computer for deployment at a client’s site. It includes all the work from unboxing to installing the company wide software. The next step is Workstation Deployment where you perform the steps necessary to get a particular user up and running. Workstation setup has three distinct phases. Phase1: […]
Summary Adding a new tenant to Avanan is a two step processes that requires a couple days between steps. Avanan requires a brief learning period to prime the AI for detecting phishing and spam. TLDR TLDR List will go here a Create Tenant in Avanan MSP Portal Log into the Avanan MSP Portal at https://portal.avanan.net […]
